杨松;朱嬿;

• 1:Department of Construction Management Tsinghua University
• 2:Department of Construction Management
• 3:Tsinghua University
• 4:Beijing 100084

摘要(Abstract)：

关键词(KeyWords)：

Abstract:

Keywords:

基金项目(Foundation): Supported by the National Natural Science Foundation of China (No. 79970007)

作者(Authors): 杨松;朱嬿;

参考文献(References)：

• [1] Wang Yaping. Housing reform and its impacts on the ur- ban poor in China. Housing Studies, 2000, 15(6): 845-864.
• [2] Roy R, Cochrane S P. Development of a customer focused strategy in speculative house building. Construction Man- agement & Economics, 1999, 17(6): 777-787.
• [3] Yeung M C H, Ging L C, Ennew C T. Customer satisfac- tion and profitability: A reappraisal of the nature of the re- lationship. Journal of Targeting, 2002, 11(1): 24-33.
• [4] Cardozo R N. An experimental study of consumer effort, expectation, and satisfaction. Journal of Marketing Re- search, 1965, 2(3): 244-249.
• [5] LaTour S A, Peat N C. Conceptual and methodological is- sues in consumer satisfaction research. Advances in Con- sumer Research, 1979, 6(1): 431-437.
• [6] Westbrook R A. Intrapersonal affective influence on con- sumer satisfaction with products. Journal of Consumer Re- search, 1980, 7(1): 49-54.
• [7] Fornell C. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 1992, 56(1): 6-21.
• [8] Fornell C. Customer science. http://www.housingzone. com/article/CA462721.htmltext=customer+science. Feb. 1, 2002.
• [9] Howard J A, Sheth J N. The Theory of Buyer Behavior. New York: John Wiley & Sons, 1969.
• [10] Oliver R L, Gerald L. Effect of satisfaction and its antece- dents on consumer preference and intention. Advances in Consumer Research, 1981, 8(1): 88-93.
• [11] Helson H. Adaptation-Level Theory. New York: Harper & Row, 1964.
• [12] Oliver R L. Whence consumer loyalty? Journal of Market- ing, 1999, 63(4): 33-44.
• [13] Hunt K H. Overview and Future Research Direction in Conceptualization and Measurement of Consumer Satis- faction and Dissatisfaction. Cambridge, MA: Marketing Science Institute, 1977.
• [14] Engel J F, Blackwell R D. Consumer Behavior. Chicago: The Dryden Press, 1982.
• [15] Tse D K, Wilton P C. Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 1988, 25(2): 204-212.
• [16] Ma Sixin. Theoretical research on housing satisfaction in- dex system and its calculation methodology [Dissertation]. Beijing: Tsinghua University, 2004. (in Chinese)
• [17] Jones T O, Sasser W E. Why satisfied customers defect. Harvard Business Review, 1995, 73(6): 88-101.
• [18] Fornell C, Johnson M D, Anderson E W, et al. The Ameri- can customer satisfaction index: Nature, purpose, and find- ings. Journal of Marketing, 1996, 60(4): 7-18.
• [19] Gao Bo, Qu Baozhi. Exceed Customer Expectations. Beijing: Corporation Management Press, 1997. (in Chinese)
• [20] Algina J, Moulder B C. A note on estimating the J?reskog– Yang model for latent variable interaction using LISREL 8.3. Structural Equation Modeling, 2001, 8(1): 40-52.
• [21] Fornell C, Bookstein F L. Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research, 1982, 19(4): 440-452.
• [22] Kline R B. Principles and Practice of Structural Equation Modeling. New York: Guilford Press, 1998.
• [23] Qiu Haozheng. Principles and Practice of Structural Equa- tion Modeling with LISREL. Taiwan, China: Yeh Yeh Book Gallery Ltd., 2003.
• [24] J?reskog K G. Factor analysis of ordinal variables: A comparison of three approaches. Multivariate Behavioral Research, 2001, 36(3): 347-387.
• [25] Wang Bangjun, Wang Xin, Shang Guangjuan. The linear structure relationship of CSI model and its demonstration. Journal of Aerial Standardization and Quality, 2004, 213(3): 12-15. (in Chinese)